TechHomePro offers a money back guarantee on products returned within thirty (30) days from the date of sale, less a 10% restocking fee.  If, for any reason, a retail customer is dissatisfied with any TechHomePro product, the retail customer may return the product to TechHomePro within thirty (30) days, for a replacement, exchange or a full refund of the purchase price (less a ten percent [10%] restocking fee and shipping costs). Products must be returned to the Company and the refund will be issued to the Customer by the Company.  This product satisfaction guarantee does not apply to products damaged by abuse or misuse, and shipping costs are not refundable.

Federal and state law requires that a retail customer who makes a purchase of $25.00 or more has three business days (five business days for Alaska residents and 15 business days in North Dakota for Individuals age 65 and older) (excluding Sundays and legal holidays) after the sale or execution of a contract to cancel the order and receive a full refund consistent with the cancellation notice on the order form or sales receipt. These rights are set forth in the Customer Order Form and Receipt.

The following procedures apply to all returns for refund, repurchase, or exchange:

• All items must be returned by the customer to TechHomePro.
• All items to be returned must have a Return Authorization Number which is obtained by calling the Consultant Services Department. This Return Authorization Number must be written on each carton returned.
• The return is accompanied by the original packing slip with the completed (and signed Consumer Return information, if applicable);
• Proper shipping carton(s) and packing materials are to be used in packaging the items(s) being returned, and the best and most economical means of shipping is suggested. All returns must be shipped to TechHomePro shipping pre-paid. TechHomePro does not accept shipping-collect packages. The risk of loss in shipping for returned items shall be on the Consultant. If the returned items are not received by the Company’s Distribution Center, it is the responsibility of the Consultant to trace the shipment.

No refund or replacement of any items will be made if the conditions of these rules are not met.